Ojol77 FAQ – FAQ Most Frequently Asked

To complete the KYC process, you need to upload clear front and back photos of your MyKad. Make sure the images are not blurry, the ID number is clearly legible, and the lighting is sufficient. For non-Malaysian citizens, a valid passport is accepted. Verification is typically completed within 10 to 30 minutes.

No. Each individual is only permitted to hold one account. Registering multiple accounts using the same or different information is a violation of our Terms and Conditions. Accounts found to be in breach of this rule will be suspended and all existing balances may be forfeited. Contact our support team if you are experiencing issues with an existing account.

Log in to your account and go to "My Profile" or "Account Settings". You can update your email address, phone number, and other basic information. Changes to your full name or ID number require manual review by our team for security reasons — contact support for assistance.

ojol77 accepts a variety of popular deposit methods in Malaysia, including:

• FPX (direct bank transfer via internet banking)
• Touch 'n Go eWallet
• Boost and GrabPay
• Cryptocurrency (Bitcoin, USDT, and others)
• Standard bank transfer to a designated account

All deposits are processed instantly, except cryptocurrency which takes 1–10 minutes.

Withdrawal requests are processed within 15 minutes of approval. The approval process itself typically takes between 5 and 30 minutes depending on the withdrawal method and whether additional verification is required. Withdrawals to local bank accounts and e-wallets are the fastest.

Yes. The minimum deposit is RM20 for most payment methods. Maximum deposit limits vary by method and your account tier. For withdrawals, the minimum is RM50 for standard accounts. VIP members enjoy higher withdrawal limits. All limits can be viewed under the Finance section in your account.

This is rare, but if it happens, please save proof of the transaction (a screenshot of your bank or e-wallet receipt) and contact our customer support via live chat. Provide the transaction reference number, amount, date, and time. Our team will review it and manually credit your account within a short time.

New ojol77 members are eligible for a 100% first deposit match bonus. For example, if you deposit RM100, you'll receive an extra RM100 as a bonus, bringing your total game credits to RM200. The bonus is credited automatically once your first deposit is processed.

Rollover refers to the total amount you need to wager before you can withdraw bonus funds. For example, a RM100 bonus with a 5x rollover means you need to place RM500 worth of bets before the bonus can be converted to withdrawable cash. The full rollover requirements for each promotion can be found on the Promotions page in your account.

The weekly 5% cashback is calculated based on your total net losses for the week (Monday to Sunday). The cashback amount is automatically credited to your account every Friday — no manual claim required. There are no strict rollover requirements on cashback; you can use it to keep playing or withdraw it subject to the minimum limit.

Yes, you can choose to opt out of any bonus when making a deposit by selecting the "No Bonus" option on the deposit page. This is useful if you want to withdraw directly without having to meet rollover requirements. This option is available at all times and can be changed according to your preference.

ojol77 offers over 1,000 games across a wide range of categories, including video slots, classic slots, live casino (baccarat, roulette, blackjack, sic bo), online bingo, table games, and arcade games. All games can be played via web browser or mobile app with no additional software download required.

All games on ojol77 use a Random Number Generator (RNG) system certified by independent bodies. The RNG ensures every spin or hand is completely random and cannot be manipulated. In addition, Live Casino games are monitored in real time by actual human dealers.

Yes, the ojol77 system records every hand or spin that is initiated. If a game session is interrupted due to a connection issue or technical problem, your balance will not be affected. When you log back in and resume the game, the result will be displayed based on the outcome already recorded by the server. If you notice any inconsistencies, contact our support team with a screenshot.

ojol77 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same standard used by banking institutions. Your personal information and financial data are stored on protected servers and are not shared with third parties without your consent, except as outlined in our Privacy Policy.

Immediate steps to take:

• Change your account password immediately via the Security Settings page
• Enable two-factor authentication (2FA) if you haven't already
• Check your login history and account activity to identify any suspicious activity
• Contact ojol77 support immediately and report the incident

Our security team will investigate and take the appropriate action.

No. ojol77 never sends unsolicited login links via SMS, WhatsApp, or any other messaging platform. The only SMS we send is an OTP code to verify actions you initiated yourself. If you receive any suspicious message claiming to be from ojol77, ignore it and report it to our support team.

Log in to your account and go to Settings > Responsible Gaming Controls. There you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Reduced limits take effect immediately. Increased limits require a 48-hour waiting period before they come into force.

Self-exclusion is an option to suspend your gaming access for a set period — ranging from 6 months to 5 years. To activate it, go to Settings > Responsible Gaming Controls > Self-Exclusion. Choose your preferred duration and confirm. Once activated, it cannot be reversed until the period ends. Any remaining balance in your account can still be requested for withdrawal during the self-exclusion period.

The first step is to activate self-exclusion in your account. You can also contact the ojol77 support team for guidance on the self-control tools available. For more in-depth assistance, we encourage you to consult a professional counsellor or a problem gambling support group. Our Responsible Gaming page provides additional resources and guidance.